Privacy Policy
Last updated: 3 December 2025
About This Policy
SparkHost.ie is a trading name of Everblue Digital. This Privacy Policy explains how we collect, use, store, and protect your personal data.
Your GDPR Rights
For detailed information about your rights under the General Data Protection Regulation, including how to exercise them, please see our GDPR Policy.
Data We Collect
Information you provide directly:
- Name and email address when you contact us, book a call, or sign up
- Company name and website URL
- Phone number (if you provide it)
- Billing information and address for invoicing
- Payment details (processed securely by our payment providers — we do not store card numbers)
- Any information you include in support requests, emails, or form submissions
- WordPress login credentials (stored securely, used only for maintenance)
Information collected automatically:
- IP address and approximate location
- Browser type, version, and device information
- Pages visited, time spent, and interaction patterns
- Referral source (how you found us)
- Cookie data (see our Cookie Policy)
How We Use Your Data
- To provide WordPress hosting, maintenance, and support services
- To respond to your enquiries and support requests
- To process payments, send invoices, and manage your account
- To send essential service communications (maintenance notices, security alerts, downtime notifications)
- To schedule and conduct discovery calls via Cal.com
- To improve our website, services, and customer experience
- To detect and prevent fraud or abuse
- To comply with legal and regulatory obligations
Data Sharing & Third Parties
We do not sell your personal data. We may share data with trusted third parties who help us operate our business:
| Service | Purpose | Location |
|---|---|---|
| Stripe / GoCardless | Payment processing | EU/UK |
| Xero | Invoicing & accounting | EU |
| RunCloud / Hetzner | Server infrastructure | EU (Germany, Finland) |
| Cloudflare | CDN, DDoS protection, DNS | Global (EU-compliant) |
| Google Analytics | Website analytics (anonymised) | EU |
| Cal.com | Booking & scheduling | EU |
| Email provider | Transactional emails | EU |
All third parties are bound by data processing agreements and are required to protect your data appropriately.
We may also share data with legal authorities when required by law or to protect our legal rights.
Data Security
We implement appropriate technical and organisational measures to protect your data:
- SSL/TLS encryption for all data in transit (HTTPS everywhere)
- Encryption at rest for sensitive data and backups
- Secure password hashing and two-factor authentication
- Role-based access controls (principle of least privilege)
- Regular security updates and vulnerability patching
- Web Application Firewall (WAF) and DDoS protection via Cloudflare
- Daily automated backups stored in separate locations
- Regular security audits and monitoring
Cookies
We use cookies and similar technologies on our website. You can control non-essential cookies through our cookie consent banner.
For full details on what cookies we use and how to manage them, see our Cookie Policy.
Children's Privacy
Our services are intended for businesses and individuals aged 18 or over. We do not knowingly collect personal data from children under 16. If you believe we have collected data from a child, please contact us immediately and we will delete it.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by:
- Posting the updated policy on this page with a new "Last updated" date
- Emailing existing clients about material changes
We encourage you to review this policy periodically.
Contact Us
For any privacy-related questions or concerns:
Everblue Digital (SparkHost.ie)
Email: hello@sparkhost.ie
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